Refund policy

7-Day Return & Exchange Policy — The Room of Style

At The Room of Style, customer satisfaction is at the core of our business. If you are not completely satisfied with your purchase, we offer a hassle-free 7-day return and exchange procedure.

1. Policy Overview & Return Window

Customers may request a return or exchange within 7 calendar days from the date of delivery.

Requests submitted after the 7-day period will not be eligible for return or exchange.

2. Eligibility Criteria

To be eligible for a return or exchange, the following conditions must be met:

Condition: The item must be unworn, unused, and in its original, undamaged condition.

Packaging: All original packaging, tags, jewelry boxes, pouches, and authenticity cards must be included intact.

Proof of Purchase: A valid order number, receipt, or invoice is required.

3. Non-Returnable & Non-Exchangeable Items

Customized, engraved, or made-to-order jewelry pieces.

Items purchased on final clearance or promotional sale.

Products showing signs of wear, accidental damage, or alteration after delivery.

Pierced jewelry items (for hygiene and safety reasons, unless defective).

4. How to Submit a Return Request

Step 1 — Initiate Contact: Contact our support team via Email or WhatsApp within 7 days of receiving your package. Provide your Order ID, reason for return, and clear photo/video proof of the item.

Step 2 — Verification: Our Quality Assurance team will review your request within 24–48 hours and provide return approval instructions.

Step 3 — Dispatch Item: Once approved, securely pack the item in its original box and ship it back to our designated address via a trackable courier service.

5. Delivery & Courier Charges

Damaged or Incorrect Items: If you received a defective, damaged, or wrong item, The Room of Style will cover all return shipping and replacement dispatch costs.

Change of Mind / Preference: For exchanges due to size or personal preference, the customer is responsible for both return shipping fees and re-delivery charges.

6. Refund Process & Timelines

Upon receiving your returned package, our team will inspect the item within 1–2 business days.

Approved refunds will be processed within 3 to 5 business days via Bank Transfer, EasyPaisa, or JazzCash.

(Note: Initial shipping/delivery charges are non-refundable.)

7. Customer Support & Contact Information

For any inquiries or assistance regarding returns, please contact us:

Email: theroomofstyle07.com 

WhatsApp / Phone: +92 314-8012681